Frequently Asked Questions
Everything you need to know about shopping with 33mm.
What is the typical shipping timeframe for 33mm orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. To start a return or exchange, please visit our online returns portal and enter your order number and zip code.
What payment methods do you accept?
33mm accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As a general rule, our fashion line runs true to size, but we recommend checking the individual garment measurements for the most accurate fit.
Are your materials sustainably sourced?
At 33mm, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes. Detailed fabric information is available under the 'Sustainability' tab on every product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.